Visa and Aldar have launched the world’s first live voice-powered agentic payment, marking a major step forward in the evolution of AI-driven commerce. The milestone transaction went live on 18 December 2025 at 1:00 pm, signalling a shift from assisted digital payments to autonomous, AI-initiated transactions.
Turning Voice into a Payment Interface
The new capability allows customers to complete payments through a voice-activated AI agent embedded within Aldar’s digital platforms. Using natural language, customers can authorise payments without manually entering card details or navigating traditional checkout flows.
The initial use case focuses on routine real estate service charge payments made through the Live Aldar app and website. By handling repeat and predictable transactions, the AI agent reduces friction while maintaining user control through explicit consent and confirmation.
How Agentic Payments Work
The solution is built on Visa Intelligent Commerce, a framework designed to enable secure, consent-based payments initiated by AI agents. Once a customer issues a voice command, the AI agent verifies intent and identity before initiating payment through Visa’s network.
Payments are processed using tokenised credentials rather than exposed card details. This ensures that sensitive information remains protected, even as transactions are completed autonomously by software rather than manually by users.
The Impact on Digital Commerce
Voice-powered agentic payments represent a shift in how people interact with financial systems. Instead of users initiating every step, AI agents can now manage routine transactions on their behalf, within clearly defined permissions.
For Visa, the launch demonstrates how global payment infrastructure can support emerging AI-first experiences without compromising security or trust. For Aldar, it strengthens its digital ecosystem by simplifying everyday interactions for residents and property owners.
Positioning the UAE at the Forefront of AI Adoption
The launch aligns with the UAE’s broader ambition to lead in artificial intelligence and digital transformation. By deploying a live, real-world agentic payment use case, Visa and Aldar move beyond experimentation and into operational adoption.
The collaboration also highlights how traditional sectors such as real estate can integrate advanced AI capabilities to improve customer experience and operational efficiency.
What Comes Next
Following the initial rollout, Visa and Aldar plan to expand voice-powered agentic payments to additional services and use cases across Aldar’s platforms. Future developments are expected to include deeper personalisation, broader payment scenarios and tighter integration with loyalty and customer engagement tools.
As AI agents become more capable and trusted, this launch offers a glimpse into a future where payments happen seamlessly in the background, triggered by conversation rather than clicks.
